Privacy Policy

Effective date: November 10, 2026

大溫魅力 · Vancouver Dynamic (operator of singkaraoke.ca, "we", "us") is based in Vancouver, British Columbia, and sells karaoke systems and runs singing events. We respect your privacy and handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. What we collect

  • Information you give us: your name, email, phone number, address and message when you send an inquiry, place an order, register for an event or sign up as a member.
  • Transaction details: products purchased, delivery and installation details, and warranty records. We do not store credit card numbers on our website.
  • Event details: information you give when registering for an event or contest. If you take part in a contest or performance, this may include photos or videos of you.
  • Technical data: when you visit the site, our hosting provider automatically processes your IP address, browser type and similar data to run the site and prevent abuse. We do not use advertising tracking cookies.

2. How we use it

  • To answer inquiries, give quotes, and handle orders, delivery, installation and after-sales service;
  • To organize events and contests and keep you informed about them;
  • For member sign-in and account security, for example by sending one-time codes by SMS or WhatsApp;
  • With your consent, to send you offers and event news. You can unsubscribe at any time;
  • To meet legal requirements.

We do not sell or rent your personal information.

3. Consent

By giving us your information, you consent to its use for the purposes in this policy. You may withdraw consent at any time, for example by unsubscribing from promotional messages, but some services may then no longer be available.

4. Photos and videos

We may take photos or videos at our events and use them on the SingKaraoke website and social media (such as Facebook and Instagram). If you prefer not to be photographed or featured, tell our staff at the event, or email us to ask for removal.

5. Service providers

We use the following service providers to process information for us. They may only use it as we instruct:

  • Supabase: database and sign-in, with data stored in a Canada (Central) data centre;
  • Cloudflare: website hosting, security and email forwarding;
  • SMS / WhatsApp provider: sending sign-in codes and notices (where applicable);
  • Meta (Facebook / Instagram): managing our social media pages.

Some providers may process information outside Canada (for example in the United States), where it is subject to local laws.

6. Retention and security

We keep information only as long as needed for the purposes above or as the law requires, then delete or anonymize it. Information is sent over encrypted connections, and only staff who need it have access.

7. Your rights

You may ask to see the personal information we hold about you, correct errors, or ask us to delete it, except where the law requires us to keep it. We will reply within 30 days.

8. Children

Our online services are not intended for children under 13. Minors need a parent's or guardian's consent to register for events.

9. Contact us

For questions or complaints about this policy or your personal information, contact our privacy officer at [email protected]. If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner for BC (OIPC) or the Office of the Privacy Commissioner of Canada (OPC).

10. Changes

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.